FAQs
FAQs
How can I contact you?
You can reach our customer care team anytime at support@callacomfort.com — we're happy to help with anything you need, and we aim to reply within 24 hours.
When will my order be processed and shipped?
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll get a confirmation email with tracking as soon as yours ships. We don't ship on weekends, and orders may take a little longer during holidays or sales.
How long does delivery take?
Estimated delivery is 6-12 business days after processing, depending on your location. Times are estimates and aren't guaranteed, but we'll keep you updated.
Do you ship internationally?
We currently ship within the United States.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) and PayPal. Checkout is secure and encrypted.
Can I change or cancel my order?
We process orders quickly, so please request any change or cancellation within 12 hours of ordering. After that we may not be able to make changes. Once it arrives, our return policy applies — unopened orders can be returned within 30 days.
What's your return & refund policy?
You have 30 days from delivery to return an order. Because WarmFlow is a personal-hygiene product, we can only accept returns on units that are unused and still sealed — once it's been opened or installed, we can't take it back. Not sure it'll fit, or buying it as a gift? Message us before you open it and we'll confirm. Every WarmFlow is also covered by a 12-month warranty against defects and leaks — if anything ever fails, we'll replace it free. To start a return, email support@callacomfort.com
What if my item arrives damaged, defective, or incorrect?
We're sorry if that happens. Email us at support@callacomfort.com with your order number and a photo of the item, and we'll make it right as fast as we can.
What if I don't receive my order?
If your order hasn't arrived within 30 days of shipping, contact us and you'll be eligible for a full refund.
When will I receive my refund?
Refunds go back to your original payment method. For cards, it's typically 7–10 business days after we receive your return for the credit to post; your bank may take a little longer to show it.