Shipping
Thank you for shopping with Calla Comfort. This Shipping Policy explains how and when your order is processed and delivered. By placing an order with us, you agree to the terms below.
Order Processing
All orders are processed within 1–3 business days Monday–Friday, excluding holidays after your order is placed and payment is confirmed. Orders placed after 3:00 PM EST or on weekends and holidays will begin processing the next business day. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships. During high-demand or promotional periods, processing may take slightly longer.
Shipping Times & Delivery Estimates
Estimated delivery is 7–12 business days from the date of shipment, depending on your location. Your total time to receive an order = processing time + shipping time. Please note that all delivery times are estimates and are not guaranteed.
Shipping Rates
Standard shipping: $4.99 flat rate
FREE standard shipping on all orders over $99
Final shipping costs are calculated and shown at checkout before you complete your purchase.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking to update. If you haven't received tracking after 5 business days, contact us at support@callacomfort.com.
Shipping Destinations
We currently ship to addresses within the United States. If we're unable to ship to your location, you'll be notified at checkout.
Delays
We are not responsible for delays caused by shipping carriers, weather, customs, or other circumstances beyond our control. If your order is significantly delayed, please reach out and we'll do our best to help.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, you may be responsible for reshipment costs.
Lost, Stolen, or Damaged Packages
Once your order is marked delivered by the carrier, title and risk of loss pass to you. If your package is lost in transit or arrives damaged, contact us at support@callacomfort.com within 7 days of the expected or marked delivery date and we'll work with you to resolve it.
Questions?
For any questions about your shipment, email us at support@callacomfort.com — we're happy to help.