Refund policy

Returns

You have 30 days from delivery to request a return.

Because of the hygienic nature of the product, we can only accept returns on unused units with the security seal intact. We define used as: removed from its packaging, connected to water, or installed on a toilet.

Before you open it

If you're unsure whether WarmFlow fits the toilet — or you're buying it as a gift — message us before you open the box. Send us a photo of the bathroom and we'll confirm. We can solve almost any install or compatibility question, and we'd much rather help you get it working than take it back.

How to return

Contact us at support@callacomfort.com to start a return. If it's approved we'll send you a return label and instructions. Items sent back without requesting a return first can't be accepted.

Damaged, defective or wrong item

Please check your order when it arrives. If anything is damaged, defective or incorrect, contact us straight away and we'll make it right.

12-month warranty

Every WarmFlow is covered for 12 months against manufacturing defects, mechanical failure, and leaks under normal use. If something goes wrong, message us with your proof of purchase and we'll repair or replace the part or the unit, free of charge.

This does not cover damage from accidents, drops, misuse, improper installation, unauthorised modification, or normal wear and tear. Replacements are for faults in the product, not for damage caused after delivery.

Refunds

We'll let you know once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. Bear in mind your bank may take a little longer to post it.

Non-returnable

Sale items and gift cards can't be returned.

European Union

If your order ships to the EU, you can cancel or return it within 14 days for any reason. The item must still be unused and in its original packaging.